Copyright © 2006 Jasper County 9-1-1 Emergency Services.
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The Jasper County Emergency Services Board, in operating its 9-1-1 Call
Center affirms its commitment to provide competent, effective, prompt
and truly responsive emergency telecommunication services to every resident
of and visitor to the county.
Using a "team" management approach, the Board identifies
as its customers, every caller seeking assistance, as well as each public
safety and emergency service agency both in and out of the county. Each
call requires that the Call Center Team collect all the appropriate
information, assess the nature of the emergency or routine request,
assign a priority to each call and promptly deliver the information
via established agency protocols to the proper responding agency.
The Call Center Team further accepts the challenge of and responsibility
for completing this essential "connection" between any person
in crisis and the designated service providers. This obligation shall
always be completed with courtesy, understanding and candid appreciation
for the needs of the caller.
The Board joins the Call Center Team in acknowledging the need for
proper recruitment selection and training of the team members. Staff
development through preservice, inservice and specialized training is
recognized as a continuing duty. In addition to the effort of staff,
the Board recognizing that adequate support and resources must be committed
to the Center in order to accomplish this mission.
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